Refunds Policy

This Refunds Policy describes how Mojo Links LLC ("Mojo Links", "we", "us") handles refund requests for services purchased through mojolinks.com or shop.mojolinks.com (the "Services"). It supplements the refund clauses in our Terms of Service — where the two documents differ, the Terms of Service control.

Mojo Links LLC is the merchant of record for all transactions. Payments and refunds are processed by Stripe Payments Company and its affiliates ("Stripe"), our payment processor. All refunds are issued through Stripe to the original payment method.

Applies to Monthly SEO and Link Building Campaigns, and any other subscription service we offer in the future.

• Three-month minimum term. Subscription services carry a three-month minimum term from your first paid billing date. After the minimum term they continue on a month-to-month basis.
• Cancel anytime after the minimum term. You can cancel from your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period; we do not pro-rate partial months.
• Completed billing periods are non-refundable.Once a billing period has started, the fee for that period is non-refundable, regardless of how much work has been delivered within it. This is because the work we deliver in a given period (strategy, content briefs, placements, reporting) is performed front-loaded against that period.
• Exceptional circumstances. If we fail to deliver a material part of the contracted scope in a given billing period for reasons within our control, contact us and we will discuss a partial credit toward a future period or, where warranted, a partial refund.

Applies to Technical SEO Audits, Semantic SEO Audits, Topical Maps, SEO Consulting sessions, Google Penalty Recovery, and any other one-time engagement.

• Before work starts: full refund. If you request a refund before we have started work, we will refund the order in full.
• Work in progress: pro-rated refund. If we have started work but not yet delivered the final deliverable, a refund may be issued at our reasonable discretion reflecting work already performed. Examples: crawls run, audit drafts produced, interim findings shared, consulting time consumed.
• After delivery: no refund. Once the final deliverable has been shared with you (audit report, walkthrough video, topical map, consulting recording and written summary), the engagement is considered delivered and is non-refundable.
• Defective deliverables. If a deliverable contains factual errors or omits scoped sections, contact us within 14 days of delivery and we will correct it at no additional cost. Corrections do not entitle you to a refund.

Applies to guest posts, niche edits, and the placement portion of Link Building Campaigns.

• Non-refundable once placed. Once a link is live on the publisher site, the placement fee is non-refundable. We have paid the publisher and the content has been produced and published.
• 120-day replacement guarantee. If a placed link is removed from the host site within 120 days of placement, we will replace it on a site of equal or greater authority at no additional cost. This is the sole and exclusive remedy for link loss within the guarantee window.
• Guarantee exclusions. The replacement guarantee does not cover removals you request, changes you make to your destination URL (e.g. 404, redirect chain, noindex), search-engine devaluation of the host page, or removals caused by content you supplied being flagged.
• Pre-publication. If you reject a vetted publisher before any content is written, we will assign a replacement publisher of equivalent metrics at no cost. If you cancel the entire placement order before any content production work has begun on it, a refund may be issued at our reasonable discretion.

Refund requests are handled by our customer-success team. Reach us through the contact page or by replying to your order confirmation email. Include:

• The order or transaction ID (visible in your Stripe receipt and in your account dashboard).
• The email address used to purchase.
• A short explanation of why you are requesting a refund.

We respond to refund requests within two business days. If approved, the refund is processed via Stripe to the original payment method. Funds typically appear on your statement within five to ten business days depending on your bank or card issuer.

If you believe a charge is incorrect or unauthorised, please contact us before filing a chargeback with your card issuer. We will almost always resolve a legitimate issue faster than a chargeback dispute, and a successful chargeback against an approved order may result in suspension of your account and forfeiture of any deliverables.

Nothing in this Refunds Policy limits any rights you have under mandatory consumer-law provisions in your country of residence, including statutory withdrawal or cooling-off rights that may apply to specific transaction types.

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. The version in effect at the time of your purchase is the version that applies to that purchase.

Questions about refunds or about this policy? Reach us through the contact page.